Warranty Info
Thank you for purchasing the ExtremeMist® PSS kit.
Customer satisfaction is a top priority for us. Please contact us at (602)368-9625 or info@portablesanitizingsystem.com with any questions or concerns that you may have.
Please read the following information very carefully.
Read the instruction manual very carefully before using this product. Be sure to save the instruction manual. Do not use this device for anything except the intended use w/ disinfectant solutions. Do not operate if the product is damaged. Do not disassemble or modify, this will result in voiding your warranty. Do not submerge the PSS unit underwater. The PSS is water-resistant, not waterproof; do not spill solution in the vent slots or battery charging port. The battery must be fully charged and used within the first six months of purchase or the battery life may degrade and fail to retain a charge. Be sure to only use the power source provided by ExtremeMist®.
Do not use the Portable Sanitizing System charger on any other devices, as doing so may damage those devices, be harmful to the user, or create an electrical fire. Do not place the unit in the freezer or near a source of heat. The recommended operating temperature is from 45°F to +140°F. In freezing conditions remove all solutions from the unit or internal hoses may freeze and burst. Not for use by small children without adult supervision. The PSS is not a therapeutic device.
Product Warranty: ExtremeMist® applies 180 days or 1,500 hours of use warranty, whichever comes first. The warranty begins from the original date of purchase and covers the product from defects in the material under normal use. If the product is defective, ExtremeMist® will repair or replace the product at our discretion. Please contact us prior to returning the product, so together we can discuss the best way to get the issue resolved. Customers requesting warranty consideration should first contact ExtremeMist at (602) 368-9625 or info@portablesanitizingsystem.com to obtain an RMA number.
The warranty applies only to the original Customer and is not transferable and proof of purchase is required. All shipping costs for the return will be paid by the customer. As the customer, you are responsible for any loss or damage to the product during the return shipment. ExtremeMist® will be responsible for the cost of shipping the new or repaired product to you after your item has been received and tested by our staff.
Please mail returned items and warranty registration form to: