Politique de remboursement
Extreme Mist applies a six (6) months or 1,500 hours of use warranty. The warranty begins from the original date of purchase and covers the product from defects in the material under normal use. If the product is defective, Extreme Mist will repair or replace the product at our discretion. Please contact us prior to returning the product, so, together, we can discuss the best way to get the issue resolved.
The warranty applies only to the original customer and is not transferable and proof of purchase is required.
Terms of Returns
Read the instruction manual very carefully before using product. Be sure to save the instruction manual. Do not use this device for anything except the intended use. Do not operate if the product is damaged. Do not disassemble or modify, this will result in voiding your warranty. Do not submerge the PSS unit under water. The PSS is not water-proof; do not spill water in the vent slots or battery charging port. The battery must be fully charged and used within the first six months of purchase or the battery life may degrade and fail to retain a charge. Be sure to only use the power source provided by Extreme Mist. Do not use the Extreme Mist PSS charger on any other devices, as doing so may damage those devices, be harmful to user, or create an electrical fire. Use only clean, fresh, soft water with the unit. Putting alcohol, sports drinks or electrolytes in the unit will result in a void of the warranty. Do not place unit in the freezer or near a source of heat. The recommended operating temperature is from 45F to +140F. In freezing conditions remove all water from unit or internal hoses may freeze and burst. Clean and sanitize the unit periodically to prevent mold or bacteria from growing in unit and hoses. Cleaning will help prevent blockages. Not for use by small children without adult supervision. The PSS is not a therapeutic device.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
To return your product, you should mail your product to: Extreme Mist PSS 10446 E. Jomax Rd. Ste 105-2 Scottsdale, AZ 85262, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You are responsible for any loss or damage to the product during the return shipment. If you receive a refund, the cost of return shipping will be deducted from your refund. Extreme Mist will be responsible for the cost of shipping the new or repaired product to you after your item has been received and tested by our staff.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please see our page titled "Warranty Registration Form" to formally submit your return request.